Refund policy
All sales at Ampersart are final. We do not accept returns, exchanges, or cancellations, and we are unable to issue refunds.
Every print is made to order. Nothing is held in stock — when you place an order, your piece is printed on archival fine art paper, finished, and packaged specifically for you.
Original paintings are one-of-a-kind works that cannot be replaced or reproduced. They are too fragile to travel twice, so originals are not returnable under any circumstances and should never be shipped back to us.
If something arrives damaged or incorrect, we will make it right. Please see below.
Damaged or incorrect orders
Please inspect your order as soon as it arrives.
If your piece arrives damaged, defective, or is not the item you ordered, email shop@ampersart.com within 7 days of delivery and include:
- Your full name and order number
- Clear photos of the damage or defect
- A photo of the outer packaging and shipping label
This documentation is required so we can file a claim with the carrier or our print partner.
Prints: damaged or defective prints will be reprinted and reshipped free of charge.
Original paintings: because originals cannot be replaced, verified transit damage will be resolved through a refund or credit once the carrier claim is complete. We will walk you through it.
Please keep all original packaging until the claim is resolved.
Cancellations and changes
Orders enter production quickly. Cancellations, changes to size, frame, or artwork selection, and address corrections can only be accommodated before your order enters production. In practice that is often within about 12 hours of purchase, so please email shop@ampersart.com as soon as possible — we will always try, but once a piece is in production the window has closed.
Once an order has shipped, no changes can be made.
Items sent back without authorization
We are unable to accept packages returned to us without a prior authorized claim. Items sent back on your own initiative cannot be refunded or returned to you.
Before you buy
We want you to love your piece. If you have questions about size, color, framing, paper, or how a work will read on your wall, please email shop@ampersart.com before ordering — we're always glad to help.
Lost or undelivered orders
For packages that show as delivered but never arrived, see our Shipping Policy.
Customs and import fees
See our Shipping Policy for how duties and import charges are handled. Any such fees paid by the recipient are not refundable.
EU and UK customers
Under EU and UK consumer law, the 14-day right of withdrawal generally does not apply to goods made to the consumer's specification or clearly personalized. Because all Ampersart prints are produced individually to order, we believe they fall within this exemption. If you are ordering from the EU or UK and have questions about how this applies to your purchase, please contact us at shop@ampersart.com before ordering and we'll be glad to talk it through.
Original paintings ship within the United States only.
Questions
Email us any time at shop@ampersart.com.