Shipping policy

Every piece is made or prepared by hand and packaged with care. Please read below for production times, delivery, and what to do if something goes wrong.

Production and dispatch times

All prints are made to order, so there is a production window before your order ships.

• Unframed prints: typically dispatched within 2-3 business days
• Framed prints: typically dispatched within 5-7 business days 
• Original paintings: typically dispatched within 4-5 business days 

These are targets, not guarantees. All timelines run from order acceptance, not checkout. Larger sizes, framing, and busy seasons can add time. If your order will be significantly delayed, we will email you.

We recommend ordering well ahead of holidays, birthdays, and other occasions.

Where we ship

Prints ship worldwide.

Original paintings ship within the United States only.

Shipping methods and rates

Shipping costs are calculated at checkout based on destination, size, and service selected.

Packaging

Smaller prints are shipped flat in rigid protective mailers. Larger prints are shipped rolled in a tube. Framed prints and original paintings are packaged individually with corner protection and rigid backing.

If your print arrives rolled, allow it to rest flat for 24 to 48 hours before framing.

Tracking

You will receive a confirmation email with tracking as soon as your order is dispatched. Please allow up to 48 hours for tracking to begin updating.

Original paintings ship with signature confirmation required.

Delivery addresses

Please double-check your shipping address at checkout. We are not responsible for orders delayed, lost, or returned because of an incorrect or incomplete address.

Address corrections can only be made before your order enters production. Email shop@ampersart.com as soon as possible.

Lost, delayed, or damaged shipments

Once an order is handed to the carrier, delivery timelines are outside our control.

If tracking shows delivery but your order has not arrived, contact us within 7 days and we will open a claim with the carrier. We are not responsible for packages lost or stolen after confirmed delivery.

If your order arrives damaged, please see our Return & Refund Policy for how to file a claim. Keep all original packaging.

Customs, duties, and import fees

Prints are produced at our partner's regional facilities, so orders delivered within the United States, United Kingdom, and European Union ship domestically and are not subject to import duties or customs charges.

For destinations outside these regions, any import duties, customs charges, or local taxes are the responsibility of the recipient. These vary by country and are not included in the purchase price. We recommend checking with your local customs office before ordering.

Orders refused at customs or returned to us for unpaid duties are not eligible for a refund.

Questions

Email us any time at shop@ampersart.com.